FREQUENTLY ASKED STORAGE QUESTIONS
WHAT SIZE STORAGE BOX SHOULD I RENT? Our rental storage boxes are available in four standard sizes. However, if you have a unique storage issue, we may have additional size storage boxes available.
20' long by 8' wide by 8.5' high (exterior dimensions) has 1,165 cubic feet
40’ long by 8’ wide by 8.5’ high (exterior dimensions) has 2,350 cubic feet - the contents of a 3 BR house.
40’ long by 8’ wide x 9-1/2’ HC (High Cube) has 2,694 cubic feet
53’ long x 8.6’ wide x 9-1/2’ MEGA Box has 3,860 cubic feet.
IS THERE A MINIMUM RENTAL PERIOD? You can rent a storage box from a minimum of one month to as long as you choose. If you need the container for less than a month, that’s fine, however you are still billed for the minimum rental period of a whole month.
CAN I PICKOUT A STORAGE BOX BEFORE DELIVERY? Yes, we welcome you to visit our facility and select your container.
HOW IS THE STORAGE BOX DELIVERED? We deliver storage boxes to your site using either a tilt bed truck or trailer. When the delivery driver arrives, he will back the truck or trailer into the location where you want the box dropped. He will then tilt the bed until the end of the box touches the ground. It will gently slide off the truck onto the ground. The driver will then pull out straight therefore there needs to be sufficient space to get out from underneath the storage box.
HOW MUCH SPACE IS REQUIRED FOR DELIVERY?
20’ box requires at least 60 linear feet
40’ box requires at least 100 linear feet
53’ Mega Box requires at least 125 linear feet
The required footage allows the delivery truck driver to safely pull out from under the storage box.
IS THERE ANY SITE PREPARATION NECESSARY? The site will have to be somewhat level and firm. We can deliver on dirt, cement, grass, crushed stone, and asphalt. Keep in mind that a storage box might sink into a soft surface and our truck could leave tire marks. Also, dirt and grass grounds will need to be hard and dry
WHICH WAY DO WE LOAD THE STORAGE BOX DOORS? Depends. If you want the box doors to come off the delivery vehicle first, we will load the box with the doors to the rear. If you want the box doors to come off the delivery vehicle last, we will load the box with the doors facing the delivery vehicle cab.
WILL THE DELIVERY DRIVER LEVEL MY STORAGE BOX? If the storage box is on an uneven surface the doors will not easily open and close. Our delivery driver will level the storage box to a reasonable height. A reasonable height adjustment depends on our driver determining a safe and stable height position. This will ensure the doors line up properly and open/close smoothly.
DO I HAVE TO BE PRESENT FOR THE DELIVERY OF MY STORAGE BOX? A designated contact person must be present the first time we deliver a unit to you. However, for pick up no one needs to be present and the unit must be empty, easily assessable and the ground must be hard and dry.
HOW LONG DOES IT TAKE TO GET MY STORAGE BOX? We strive to deliver your container in the shortest amount of time. In an emergency situation we can deliver the same day.
HOW DOES PAYMENT WORK? Upon delivery, we charge the first month’s rent, delivery, and pickup. Subsequent months are billed. We accept cash, check, and all major credit cards.
HOW DOES THE PICKUP PROCESS WORK? When you are finished with the container and it is empty and accessible give us a call @ 800.654.8533. We will pick up the container in a timely manner.
WILL I BE CHARGED FOR THE WHOLE MONTH IF MY STORAGE BOX IS PICKED UP AFTER THE FIRST OF THE MONTH? We bill on a month by month basis beginning on the date of delivery. For example, if delivery is on the 10th of the month, billing will post on the 10th of every month thereafter.
DO I NEED A PERMIT? It is your responsibility to check with your local authorities if a permit is required.
ARE MY GOODS INSURED? We do not provide insurance for your goods and the liability of stored items rests with the customer.
WILL YOU DROP OFF A STORAGE BOX SO THAT I CAN FILL IT AND IT CAN BE MOVED TO ANOTHER LOCATION FULL? We do not have the capability to move loaded storage boxes. Our storage boxes can be used on site and we will pick them up when it is empty and accessible. We do not provide moving services for loaded storage boxes; however, we do have trailers that are on wheels that can be loaded and moved to another location.
ARE THERE PROHIBITIONS OF USE? We ask that you not store any of the following materials in the container: illegal, toxic, waste, contaminated, controlled, hazardous, restricted, explosive, flammable chemical, paint, used tires or any inherently dangerous material of any kind.
Copyright © 2020 Robert’s Extra Space, LLC.
